Last updated: 2026-08-02
These Terms and Conditions (“Terms”) govern access to and use of the KFC Delivery mobile application, website, and related ordering and delivery services in Rwanda (together, the “App”). They also govern each order placed through the App.
Our Privacy Policy is separate from these Terms and explains how personal data is collected and processed. It is incorporated by reference only to the extent permitted by applicable law.
You must be given a reasonable opportunity to access, read, download, and retain these Terms before creating an account or submitting an order. By actively ticking the acceptance box or selecting the clearly labelled order button, you confirm that you have read and accepted the Terms then displayed.
Downloading or browsing the App alone does not create a food-purchase contract. A contract for an order is formed only when we send an electronic confirmation stating that the order has been accepted. An automated message acknowledging receipt of an order is not necessarily acceptance.
Before submitting an order, the App will allow you to review and correct the items, quantities, delivery details, price, taxes, delivery charges, service fees, discounts, and payment method. The final order button must clearly indicate that placing the order creates an obligation to pay.
Electronic communications, records, confirmations, and acceptances may be used to conclude and evidence transactions, subject to Rwanda law.
You must be at least 18 years old and legally capable of entering into a contract. A person under 18 may use the App only with the involvement and consent of a parent or legal guardian, who accepts responsibility for the order.
Where account registration is required, you must provide accurate, current, and complete information and keep it updated. You are responsible for safeguarding your password, one-time codes, and device access.
We may provide guest checkout. Whether you use an account or guest checkout, you must provide a valid delivery address and reachable telephone number.
The App enables customers to select food and beverages, place orders, make or arrange payment, receive electronic order records, and request delivery or collection from participating KFC outlet in Rwanda.
Service areas, operating hours, minimum order values, menu items, and delivery availability may vary by location and may change for legitimate operational, safety, or supply reasons. The App will disclose applicable restrictions before an order is submitted.
All prices are displayed in Rwandan francs (RWF). Before you submit an order, the App will clearly display the total price payable, including applicable taxes, delivery charges, service fees, packaging charges, and any other mandatory charge. We will not add hidden mandatory charges after order confirmation.
Prices and availability may change before an order is submitted. Once an order is accepted, the confirmed price will not change unless you expressly approve an amendment.
Promotions, vouchers, loyalty benefits, and discount codes are subject to their published eligibility criteria, validity periods, exclusions, and redemption limits. Promotional terms will not override mandatory consumer rights.
If an obvious pricing or menu error occurs, we may reject or cancel the affected order before fulfilment, but we will notify you promptly and refund any amount already paid.
After you submit an order, we will send an electronic acknowledgement. We may accept or reject the order based on item availability, delivery coverage, payment authorisation, food-safety considerations, suspected fraud, or a clear pricing or system error.
The order becomes binding when we issue an electronic acceptance or order-confirmation message. That message will provide or allow access to a durable record of the items ordered, total price, payment status, delivery or collection details, applicable cancellation information, and the Terms that applied to the transaction.
We will issue an electronic invoice, receipt, or other legally compliant proof of purchase in real time or as otherwise required by Rwanda law.
If we cannot fulfil an accepted order, we will contact you, offer a lawful alternative where appropriate, or cancel the affected item or order and provide the required refund.
Available payment methods, payment-provider charges, security information, and any procedure for cancelling or reversing a payment will be displayed before checkout. Payment methods may include mobile money, bank card, cash on delivery, or others].
Electronic payments may be processed by licensed third-party payment providers under their applicable terms. We remain responsible for our own obligations as the seller and will not use a payment provider to avoid consumer remedies.
You authorise the selected payment provider to charge the confirmed amount. Where a payment is authorised but an order is rejected or cancelled, we will initiate release or refund of the affected amount without undue delay, subject to the processing period of the payment provider and applicable law.
Unless expressly stated, we do not store complete payment-card credentials. Payment and transaction records are handled in accordance with applicable payment, tax, cybersecurity, and data-protection requirements.
You may request cancellation through the App or customer service before food preparation begins. Where cancellation is accepted, any amount paid for the cancelled items will be refunded. Once preparation has started, cancellation may be refused because meals are prepared to order and are perishable, except where the law gives you a mandatory right or we agree otherwise.
Where Rwanda’s statutory right of withdrawal applies to a confirmed e-commerce transaction, it may be exercised within seven days after receipt of the good or service, subject to the applicable legal conditions and exceptions. Prepared-to-order meals and goods liable to deteriorate rapidly may fall within a statutory exception. This exception must not be used to deny remedies for food that is unsafe, defective, contaminated, materially different from the order, missing, or not delivered.
If an order is wrong, incomplete, damaged, unsafe, materially below the required quality, or not delivered, notify us and provide the order number and available supporting details. We may reasonably request photographs or other evidence, but lack of a photograph will not automatically defeat a valid complaint.
Depending on the circumstances and mandatory law, remedies may include correction of the order, replacement, cancellation, refund, or other appropriate compensation. Approved refunds will be initiated without undue delay and within any period required by law. Refunds will ordinarily be made to the original payment method unless another lawful method is agreed.
Estimated preparation and delivery times are estimates, not guaranteed deadlines, unless the App expressly states otherwise. We will take reasonable steps to deliver within the communicated period and will inform you of material delays where reasonably possible.
You must provide a complete and accurate delivery address, location instructions, and reachable telephone number. You must ensure that an authorised person is available to receive the order.
If delivery cannot be completed because the address is incorrect, access is unsafe or impossible, or no one can be reached after reasonable attempts, we may return or safely dispose of the perishable order. We will apply any charge or refund only where it is fair, disclosed, and permitted by law.
Risk in the order passes to you when the order is handed to you or an authorised recipient. Ownership passes after full payment, subject to applicable law.
If a delivery partner is used, we remain responsible for the obligations that Rwanda law places on us as the seller and for selecting and managing service providers with reasonable care.
You must use the App lawfully and honestly. You must not place fraudulent orders, abuse promotions or refund processes, impersonate another person, provide a false address, harass staff or delivery personnel, or use the App in a way that threatens safety.
You are responsible for reviewing the order summary before submission and for promptly reporting any error. You must follow reasonable food-storage and consumption instructions after delivery.
You may not use the App to resell products or for commercial purchasing unless we have expressly agreed in writing.
You must not attempt to gain unauthorised access to the App or another account, introduce malicious code, interfere with security or operation, scrape or extract data in breach of law, reverse engineer protected software except where law permits, or use automated systems in a manner that unreasonably burdens the service.
We may investigate suspected misuse and cooperate with competent authorities in accordance with law.
The App, software, text, graphics, photographs, interfaces, and other content are owned by or licensed to the Operator. The KFC name, logos, and related trademarks belong to their respective owner and are used under licence.
We grant you a limited, personal, revocable, non-exclusive, non-transferable licence to use the App for lawful personal ordering. You may not reproduce, distribute, sell, commercially exploit, or create derivative works from protected content without permission, except where applicable law permits.
The App may rely on payment, mapping, messaging, analytics, cloud-hosting, customer-support, and delivery service providers. Their role, data processing, and applicable terms will be disclosed where required.
External links are provided for convenience. We do not control third-party websites, but this clause does not exclude responsibility where Rwanda law makes us liable for a provider acting on our behalf.
Details of third-party software development kits and personal-data processing belong primarily in the Privacy Policy, not in these Terms.
Personal data is processed in accordance with our Rwanda-compliant Privacy Policy and applicable data-protection law. Where these Terms and the Privacy Policy conflict on a personal-data matter, the Privacy Policy applies, subject to mandatory law.
Marketing consent is optional and is not a condition of placing an order. We will send direct marketing only where there is a valid lawful basis and, where required, your specific consent. You may withdraw consent or unsubscribe free of charge and through an easy method. Withdrawal will not prevent service messages necessary for an active order or account security.
We aim to keep the App available but do not guarantee uninterrupted operation. Maintenance, security events, network failures, force majeure, or other operational events may cause interruption.
We may update the App to improve functionality, security, or compliance. We will not use an update to remove an accrued consumer right or alter an accepted order without your agreement.
We may suspend or close an account for credible fraud, serious misuse, security risk, or legal requirement. Where appropriate, we will give notice and an opportunity to contact us. You may stop using the App and request account closure at any time, subject to lawful record-retention duties.
We will provide the App and delivery service with reasonable care and skill and will supply food that complies with applicable descriptions, quality standards, food-safety requirements, and consumer-protection law.
Nothing in these Terms excludes, limits, or waives a right or remedy that cannot lawfully be excluded. Any disclaimer must be read subject to Rwanda’s mandatory consumer, food-safety, electronic-commerce, payment, cybersecurity, and data-protection laws.
We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct or gross negligence, unsafe or defective food, breach of mandatory consumer rights, or breach of applicable data-protection obligations.
Subject to the paragraph above, we are not responsible for losses that were not reasonably foreseeable when the order contract was formed, or for business losses suffered by a person ordering as a consumer for personal use.
Any lawful limitation will apply only to the specific affected order and must remain fair and proportionate. The previous blanket cap limiting all claims to the amount paid for use of the App is deleted because it could unlawfully restrict remedies for personal injury, unsafe food, defective service, privacy breaches, or other mandatory rights.
We may amend these Terms for legal, security, operational, or service reasons. We will provide reasonable advance notice of a material change through the App, email, or another durable medium and will seek renewed acceptance where required by law.
Changes will not apply retroactively to an order already accepted unless the change is required by law or you expressly agree. Merely continuing to browse the App will not by itself waive accrued rights or validate an unfair material change.
We are not responsible for a failure or delay caused by an event beyond our reasonable control, such as severe weather, civil emergency, government action, widespread network failure, or major transport disruption, provided that we take reasonable mitigation steps and notify affected customers where practicable.
Force majeure does not remove your right to a refund or other mandatory remedy for an order that is cancelled or cannot be supplied.
These Terms and each order are governed by the laws of the Republic of Rwanda, including applicable consumer-protection, e-commerce, ICT, data-protection, payment, and food-safety requirements.
If a provision is found unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue to apply.
Our failure to enforce a provision immediately is not a waiver. We may not transfer our obligations in a way that materially reduces your rights without notice and any consent required by law.
These Terms, the order confirmation, the applicable promotion terms, and the Privacy Policy form the relevant agreement. In a conflict, mandatory law prevails; then the order confirmation for order-specific details; then these Terms; then promotional terms, unless a document expressly gives the consumer a more favourable right.